Refund policy
Return & Refund Policy
At Hairnest.shop, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to make the return process simple and worry-free.
30-Day Return Policy
We proudly offer a 30-day free return policy. You may request a return within 30 days after receiving your order.
To qualify for a return:
- The item must be unused or lightly inspected.
- It should be returned in its original packaging whenever possible.
- Proof of purchase or your order confirmation is required.
Free Returns
Hairnest.shop provides free return shipping for eligible returns.
Once your return request is approved, we'll provide detailed return instructions.
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, including:
- Used or damaged products caused by misuse
- Personalized or custom-made products
- Gift cards (if applicable)
Damaged, Incorrect or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
We'll gladly provide:
- A replacement
- A full refund
- Another suitable solution
at no additional cost.
Refund Process
Once your returned item has been received and inspected, your refund will be processed.
Approved refunds are issued back to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees (if any) paid for optional premium services are generally non-refundable unless required by law.
Order Cancellation
Orders may be cancelled before they have entered processing or shipping.
If your order has already shipped, you may return it under this policy after delivery.
Contact
For any return or refund inquiries, please contact:
Hairnest.shop
Email: support@Hairnest.shop
Phone: (250) 579-5646
(Continue with the remaining four policies in the next part.)